FAQ's

Frequently Asked Questions

Please find below our most frequently asked question

If you have any other questions not covered here feel free to contact us, and we will endeavour to get back to you as soon as possible.

No. All bed and bath linen is provided and is charged separately per person.
All beds will be made up in advance with quality linen, and all bathrooms will have towels, hand towels, face washers and bath mats. Each self catering property comes fully equipped with everything you should need for a comfortable and enjoyable stay: tea towels, toilet paper, cleaning products, a fully equipped kitchen and laundry, plus a small supply of bathroom soaps and shampoos are provided

Wi fi is provided at most of the properties however this is at the discretion of each individual owner. Please enquiry about wi fi accessibility.

Arrival time is from 3.00pm and departure time is 10:00am.

Currently none of our properties accept pets due to body corporate by laws and the fact that they are located next to national parks.

Once you have paid your holiday account in full, we will send you a Directions and check in email containing the property address and the contact details for the caretaker who will meet you on arrival and show you how to access the property.

No. Your booking agreement is tied to the original holiday house and a change from one property to another would mean a cancellation of the original booking.

To confirm a booking a prepayment of 50% of the total price is required. The remaining amount is due 30 days before arrival. We accept payment by Electronic Funds Transfer (EFT) and credit card (Visacard, MasterCard, Amex). If paying by EFT please arrange for funds to be in our account 7 days prior to the day of arrival.

A security bond of $600 is processed by pre authorisation on credit card. This will be processed 2 days prior to arrival.

Once we have checked with the caretaker that your bond is OK to refund, the bond is refunded within seven days of departure. If you paid your bond by credit card pre authorisation, your bank will release the funds within 5 to 10 business days after processing. If you paid by bank transfer, you will need to supply us with your bank details.

The guest will be charged 50% of the total price if they cancel after reservation and the total price if they cancel in the 30 days before arrival.
Where a cancellation is requested, we will endeavour to re-let the property for all the dates you have booked in order to achieve the best outcome for you and the Owner. If we are successful, you will be released from liability for the balance of the rental. Your payments will then be refunded less a cancellation fee of $150.

Payments by credit cards attract a 2.5% surcharge.
If you want to avoid this charge, you have the option of paying your holiday account via direct bank transfer (unless you have made a last-minute booking, in which case a credit card payment will be required).

The security bond is paid by you on the acceptance that if damage was to happen at the house during your stay, you would be accountable for the cost of repair.
Although we understand that accidents sometimes occur, we do ask that you notify the property caretakers of any breakages or damage as soon as possible so that the property can be fully prepared in time for the next guest.
The bond also covers instances where extra cleaning is required (over and above the caretaker’s standard cleaning time at the property), if this extra cleaning is as a result of guests not fulfilling the stay conditions outlined in the Booking Terms & Conditions.
Guests also run the risk of forfeiting their bond if they breach other conditions of their stay, for instance using the property as a venue for a function eg. wedding or party.

Guests simply need to leave the property in a clean and tidy condition including:
•Emptying all inside bins and taking all refuse to outside
bins. Use the bin bags provided.
•Removing all foodstuffs from the fridge and freezer and
ensuring the fridge is wiped out and left clean.
•Wiping food and grease from all kitchen surfaces
(including the griller and BBQ).
•Washing and putting away all dishes.
•Returning all items and furniture belonging to the property to their original positions and leaving the property neat and tidy.

If you wish to have the cleaners take care of these matters, please phone us well ahead of your departure. We can then inform you of the expected “excess cleaning” charge.